United States: 11th Circuit Issues FDCPA Decision That Could Dramatically Impact Mortgage Servicers Operations

In Hunstein v. Preferred Collection and Management Services, Inc., 994 F.3d 1341 (11th. Cir. 2021), the Eleventh Circuit held that a debt collector's communication of a consumer's personal information to a third party print vendor violated the Fair Debt Collection Practices Act's prohibition on third party communications in connection with debt collection under 15 U.S.C. § 1692c(b).

Hunstein will likely require major operational changes for many loan servicers. At a minimum, loan servicers who qualify as a "debt collector" under the FDCPA should rethink how to utilize third party vendors for such basic operations as printing and higher functions such as loss mitigation. Although it is theoretically possible to continue using such vendors without communicating the personal information of the consumer, the efficiencies of using such vendors will be diminished. The short term solution to avoid exposure under Hunstein will likely entail bringing such services in house—a major shift in industry practices.

In the meantime, class action litigation has already been brought against loan servicers based on Hunstein,  and servicers should be prepared to defend such cases.

The plaintiff in Hunstein alleged that Preferred Collection transmitted his personal information— including his name, the balance of the debt, that the debt stemmed from his son's medical treatment, and his son's name—to a print vendor to generate and mail a dunning letter. The district court dismissed the case, holding that Preferred Collection's communication with its print vendor did not trigger FDCPA liability because it was not "in connection with the collection of any debt."

Applying "an atextual reading" of "in connection with the collection of any debt" in § 1692c(b) of the FDCPA, the Eleventh Circuit found that "in connection with" is "invariably a vague, loose connective" phrase. The court found that "connection" is broadly defined to mean "relationship or association" and "in connection with" to broadly mean "with reference to [or] concerning"  and further noted that § 1692c(b) differed  from other sections of the FDCPA.

The court found that § 1692c(b) lacked the series of exceptions found in other areas of the FDCPA and concluded that its atextual reading of the statute would not render meaningless other aspects of the provision. The court concluded that in the context of § 1692c(b), the phrase "in connection with the collection of any debt" has a "discernible ordinary meaning that obviates the need for resort to extratextual 'factors'". The court rejected Preferred Collection's reliance on the multifactor test.

The Hunstein  decision is consistent with   Facebook v. Duguid, 141 S. Ct. 1163 (2021), where Justice Sotomayor relied on a similar strict textual interpretation to interpret the definition of an "autodialer" under the Telephone Consumer Protection Act ("TCPA").

A petition for rehearing in Hunstein  was filed on May 25, 2021. 

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