On March 1, 2018, the CFPB released its sixth Request for Information as part of its initiative to reexamine the Bureau's existing policies and procedures under Acting Director Mick Mulvaney's leadership. This RFI addresses how the Bureau analyzes and reports consumer complaint information. The RFI requests feedback to assist the Bureau in "assessing potential changes that can be implemented to the Bureau's public reporting practices of consumer complaint information, consistent with law," and solicits suggestions as to "whether any changes to the practices would be appropriate."
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Because of the generality of this update, the information provided herein may not be applicable in all situations and should not be acted upon without specific legal advice based on particular situations.
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